Security response mobile application

RAPTOR mobile application
for digital dispatch

Faster response. Real-time coordination. Complete documentation.

MOHAnet’s digital dispatch solution connects remote monitoring centre dispatchers and field response units in a single system.

With the MONITORINGBOOK PRO Dispatch module and the RAPTOR mobile application, every key event can be handled, documented and traced digitally – from the alarm and task assignment through on-site action to the completed report.

The full intervention process in one system

In security and remote monitoring services, fast response is essential – but it is just as important that the dispatcher sees exactly what is happening in the field, and that the responding officer receives every necessary detail immediately.

Digital dispatch unifies this process.

The system can handle:

issuing the response task
assigning the appropriate response unit
accepting and executing the task
departure and arrival on site
on-site intervention
photo and form-based documentation
the electronic report
closing the intervention and reporting

The full intervention process in one system

How does it work?

An alarm or event arrives

In MONITORINGBOOK PRO the dispatcher can start the intervention based on the client’s preconfigured response parameters and tasks. A response can be started not only from an incoming alarm, but also as a manual event when needed.

The dispatcher assigns the task

The dispatcher designates and coordinates response units on the Action worksheet. Multiple units can be assigned to one action if needed, while the dispatcher continuously follows the task status and the execution process.

The response unit receives the task

Field staff receive the information they need for the response in the RAPTOR mobile application. After login and shift selection they can access the current response list, the detailed task description and the information required to carry it out.

Real-time status tracking

The main stages of the response – such as departure, arrival on site and leaving the site – can be recorded electronically. The system can also store events with timestamps and location data, so the dispatcher always has up-to-date information on the intervention.

Digital on-site documentation

The responding officer can document the action directly in RAPTOR. Records may include client and site data, people present on site, the result of the area inspection, on-site findings, actions taken, photos and other attachments, and information about handing over the report. Documentation can also be authenticated with an electronic signature.

Closing and electronic report

After the intervention is finished, the electronic report is created. The system logs status changes and edits, and the documentation remains searchable. The dispatcher can also forward the closed action report to the client.

MONITORINGBOOK PRO – central control for dispatchers

The Dispatch module, integrated into the MONITORINGBOOK PRO remote monitoring system, supports the full process of alarm-related responses.

On a central interface the dispatcher can:

manage response units
define response areas
configure clients’ response parameters
define which signals should generate a response task
issue and modify tasks
follow the status of execution
take over documentation if needed
close the action

Automated task handling

The system can also monitor whether the assigned response unit has accepted the task. If this does not happen within the defined time, the dispatcher can receive an automatic alert and assign another unit to the event if needed.

RAPTOR – a digital workspace in the field

RAPTOR supports the work of response units from accepting the task through to closing the action.

Field staff can access their current tasks and the information they need in one place, while the action status is continuously updated in the central system.

Fewer phone calls, more accurate information

The dispatcher and the response unit work in the same digital process. Tasks, statuses and documentation can be followed electronically, so less information is lost in phone or paper-based communication.

RAPTOR – a digital workspace in the field

Adaptable to every client and service provider

No two security services are exactly the same.

That is why the system can define per client whether a response service is available, which signals should start a task, what instructions the responding unit receives, and which data must be recorded in the on-site report.

Thanks to custom report templates and configurable workflows, dispatch can be adapted to the provider’s own operating model.

Benefits of digital dispatch

Faster response

Tasks go directly to the response units, while the dispatcher can continuously follow execution.

Real-time visibility

The centre and colleagues in the field can always work from current task and status information.

Unified processes

Interventions can be carried out according to a predefined workflow and report.

Digital documentation

Instead of paper administration, on-site information, photos, actions and signatures can be recorded electronically.

Searchable events

Actions, status changes and related documents can be retrieved later.

More efficient resource management

Assignment rules help define which alarms actually require a physical response.

Reports and searchable data

Data from closed responses can be processed later as well.

Stored documents and event data can be searched and filtered by several criteria, including client, response or action. Data can also be exported.

This not only supports accurate billing towards clients, but also provides valuable information for analysing the provider’s own operations.

From alarm to closed report

Alarm Dispatcher decision Task assignment RAPTOR notification Response On-site action Digital report Closing and report

One connected digital process from the remote monitoring centre all the way to the officer on site.

Make your response service more transparent

With the integrated MONITORINGBOOK PRO and RAPTOR dispatch solution, information flow between dispatchers, response units and clients becomes faster, more transparent and easier to document.

See MOHAnet’s digital dispatch solution in action!

Request a personal demonstration

Fill in the form and our colleagues will arrange a meeting to present the MONITORINGBOOK PRO and RAPTOR dispatch solution in operation.