Dispatch management mobile application
RAPTOR mobile application
for digital dispatch management
Faster response. Real-time coordination. Comprehensive documentation.
With the Dispatch Management module of the MONITORINGBOOK PRO monitoring software and the RAPTOR mobile application, every key event – from an alarm and task assignment through on-site response to the completion of the incident report – can be managed, documented, and traced digitally.
The entire response process in one system
Digital dispatch management standardizes and streamlines this entire process.
The system supports:
- dispatching response tasks
- assigning the appropriate response unit
- accepting and carrying out tasks
- recording departure and arrival on site
- managing on-site response actions
- photo and form-based documentation
- electronic incident reports
- closing and reporting the response
How does it work?
An alarm or event is received
In MONITORINGBOOK PRO, the dispatcher can initiate a response based on the response parameters and tasks configured in advance for the customer. A response can be initiated not only by an incoming alarm but also manually as an event when required.
The dispatcher assigns the task
The dispatcher assigns and coordinates response units using the Response Worksheet. Multiple response units can be assigned to a single incident when necessary, while the dispatcher can continuously monitor the status of the task and its progress.
The response unit receives the task
Personnel working in the field receive all information required for the response through the RAPTOR mobile application. After logging in and selecting their shift, they can access the current response task list, detailed task descriptions, and all information required to carry out the assignment.
Real-time status tracking
The key stages of the response – such as departure, arrival on site, and departure from the site – can be recorded electronically. The system can also record events with timestamps and location data, providing the dispatcher with up-to-date information on the status of the response.
Digital on-site documentation
Response personnel can document their actions directly in the RAPTOR application. The following information, among others, can be recorded: customer and site details, persons present at the site, results of the site inspection, observations made on site, actions taken, photographs and other attachments, and information related to the delivery of the incident report. The documentation can also be authenticated with an electronic signature.
Closure and electronic incident report
Once the response has been completed, an electronic incident report is generated. The system logs status changes and modifications, while the documentation remains searchable and retrievable. The dispatcher can also forward the completed incident report to the customer.
MONITORINGBOOK PRO – centralized control for dispatchers
From a centralized interface, dispatchers can:
- manage response units
- define response areas
- configure customer-specific response parameters
- specify which signals should trigger a response task
- assign and modify tasks
- monitor execution status
- take over the completion of documentation when necessary
- close the incident
Automated task management
RAPTOR – a digital workspace for field personnel
Field personnel can access their current tasks and all information required to carry them out in one place, while the status of the response is continuously updated in the central system.
Fewer phone calls, more accurate information
Adaptable to every customer and service
For this reason, the system allows customer-specific configuration of whether a response service is available, which signals should trigger a task, what instructions should be provided to the response unit, and what information must be recorded in the on-site incident report.
Thanks to customizable incident report templates and configurable workflows, the dispatch management solution can be adapted to the service provider's own operational procedures.
Benefits of digital dispatch management
Faster response
Tasks are sent directly to response units, while dispatchers can continuously monitor their execution.
Real-time visibility
The monitoring centre and field personnel can always work with up-to-date task and status information.
Standardized processes
Responses can be carried out according to predefined workflows and incident report templates.
Digital documentation
Instead of paper-based administration, on-site information, photographs, actions taken, and signatures can all be recorded electronically.
Searchable event history
Incidents, status changes, and related documents remain searchable and retrievable at a later date.
More efficient resource management
Task assignment rules can be used to determine which alarms actually require an on-site response.
Reports and searchable data
Documents and event data stored in the system can be searched and filtered according to multiple criteria, including customer, response, or incident. Data can also be exported.
This not only supports accurate reporting and accounting for customers but can also provide valuable information for analyzing and improving the service provider's own operations.
From alarm to completed incident report
One connected digital workflow – from the monitoring centre all the way to personnel working on site.
Make your response operations more transparent
See MOHAnet's digital dispatch management solution in action!
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Request a personal demo
Fill in the form and our colleagues will arrange a meeting to present the MONITORINGBOOK PRO and RAPTOR dispatch management solution in operation.
