Dependency or Opportunity? – The Dilemma of Remote Monitoring Service Providers Regarding the MOHAnet Model

In an era of technological advancement and outsourced services, more and more companies are facing the question: is supplier dependency acceptable if, in return, they receive a modern, secure, and stable system? The example of MOHAnet, a company present on the Hungarian market for 19 years, perfectly highlights this dilemma.

MOHAnet, a Hungarian company engaged in the development of GSM-based signaling systems and remote monitoring technologies, is now the technology supplier for over 90 remote monitoring service providers. The company offers its complex solution in a subscription-based model, which includes all necessary hardware, software, network, and data connection elements – all without any upfront investment. This makes access to a professional remote monitoring system not only the privilege of capital-strong players but also an attainable opportunity for smaller, SME-sized businesses.

Yet, there are remote monitoring providers on the market who are hesitant about this form of cooperation. Their fear stems from supplier dependency: they worry that relying too heavily on a single partner increases their exposure to risk. However, MOHAnet does not offer its products solely through a subscription model – it also provides the option to purchase the entire system in a lump sum. In that case, however, all responsibility for operation, maintenance, error handling, and providing the necessary human resources falls on the remote monitoring provider.

According to MOHAnet, complete independence is now an illusion. Electricity, gas, internet – all are essential infrastructure without which no business can function, yet they lie outside the company's control. So why should partnering with a technology provider be any different?

Two strategic goals lie behind MOHAnet’s subscription-based business model:

1. To democratize access to professional remote monitoring systems, enabling smaller businesses to operate modern and reliable systems.
2. To ensure sustainable development in the market, where various companies can grow together by sharing capabilities and resources.

This business model not only enables cost optimization but also provides a kind of safety net. Responsibility behind the system service clearly lies with the system provider – no finger-pointing, no unresolved critical failure with no one to take accountability. There is a single point of error handling, which offers significant relief to the customer.

Those who nonetheless opt for a one-time investment and operate their own system must factor in the provision of technical personnel, the ongoing cost of training, and the risk that, in the event of a component failure, they will have to navigate among multiple suppliers. After all, a chain is only as strong as its weakest link.

In summary: The fear of dependency is understandable and a human reaction, but the professional support, reliability, and cost-effectiveness offered by the subscription model present more of an advantage than a risk. The future lies in partnerships and shared use of resources – and this is exactly what MOHAnet offers to players in the remote monitoring market.