How Can a Remote Monitoring Service Provider Prepare for Replacing 2G Communicators with 4G Devices?

How Can a Remote Monitoring Service Provider Prepare for Replacing 2G Communicators with 4G Devices?

The continuous development of mobile communications and network upgrades makes the replacement of old technologies inevitable. After the gradual shutdown of 3G networks, 2G networks are next, posing new challenges for remote monitoring service providers, especially those using 2G communicators for alarm systems. During the 3G shutdown, there was some leeway, as many 3G devices could still operate on 2G, but with the 2G shutdown, there will be no such safety net, making the complete replacement of 2G communicators with 4G devices unavoidable.

"In Hungary, 3G services ended on November 13, 2023. It is known that providers are also addressing the shutdown of their 2G networks. For instance, Telekom and Yettel recently issued a press release stating that, from January 1, 2026 at the earliest, Yettel will take over the 2G network traffic of Magyar Telekom customers. Kiss Tamás, an expert from the National Media and Infocommunications Authority (NMHH), provided information to ComputerTrends on the relevant details and necessary steps.

 

Kiss Tamás: We do not yet know the exact date of the 2G network shutdown. In my opinion, service providers will take this step sometime towards the end of this decade or early in the next one, a process that will take longer to prepare for than the 3G shutdown. One of the largest areas with a significant number of M2M (Machine-to-Machine) devices is alarm systems. The system is ordered and purchased by the end user, often a simple homeowner, from the company that operates the alarm system, which buys the SIM card from the mobile provider. Therefore, this is a multi-stakeholder process involving the mobile company, the alarm system operator, the alarm system developer and manufacturer, and the end user. Developers, manufacturers, and service providers must come together to figure out the solution."

 

(Source: https://www.computertrends.hu/cwprint/kozelit-a-2g-halozatok-kivezetesenek-ideje-360024.html)

Planning and executing such a large-scale device replacement can be a significant challenge, especially when a provider needs to replace thousands of devices. Below, we outline a strategy that can help a remote monitoring service provider successfully manage this task.

1. Establish a Clear Timeline

If a remote monitoring service provider needs to replace, for example, 10,000 2G communicators, it is advisable to create a timeline that ensures the entire replacement process is completed before the 2G networks are shut down. If the replacement is spread over five years, for instance, this would mean replacing 2,000 devices annually, or 167 devices per month.

This timeline allows providers to carry out the replacement in gradual, well-planned steps, avoiding major disruptions and sudden strain on installation capacities. Providers should also consider that external installers work for multiple companies simultaneously, so their full capacity cannot be exclusively dedicated to one company. As a result, cooperation with them will require significant coordination and compromise.

2. Segment the Customer Base

Not all customer systems are equally critical, and not all 2G communicators are in the same condition. It is advisable to segment the customer base based on criteria such as:

• Critical Customers: Systems with high security priorities (e.g., banks, government institutions) should take precedence in the replacement process.
• Outdated Devices: Communicators nearing the end of their lifespan or requiring frequent maintenance should be prioritized on the replacement list.
• Geographical Segmentation: Replacement can also be scheduled regionally, which can simplify logistical processes.

This segmented approach allows for more efficient resource management and reduces the risk of downtime associated with device replacement.

3. Communicate with Customers

It is important that customers are informed in advance about planned changes. A transparent communication strategy ensures that every customer is aware of when their device is scheduled for replacement, what advantages the new system will bring, and what steps they need to take.

Advanced notifications, continuous contact, and customer support can reduce dissatisfaction and help prevent panic or issues stemming from a lack of information.

4. Develop Flexible Replacement Programs

To ensure a smooth replacement process, it is worth offering different replacement programs to customers:

• Scheduled Replacement: Replacements carried out at a pre-agreed time with the customer to minimize system downtime.
• Flexible Time Windows: Customers requiring more flexibility can choose from broader time windows for the replacement.
• Discounted Replacements: Offering discounts to customers who agree to replace their communicators sooner.

5. Technological Preparedness and Staff Training

Successful device replacement involves not only installing new 4G communicators but also ensuring the necessary technological preparedness and expert support. It is crucial that technical staff receive proper training on installing and maintaining the new devices.

In addition, infrastructure modernization may be necessary, such as upgrading network and data transmission systems, to ensure that the new devices operate efficiently.

6. Budgeting and Financial Planning

When planning device replacements, expected costs must be considered. Replacing 10,000 devices requires a significant investment, so it is important for the provider to have a solid financial plan and explore cost-saving options, such as bulk order discounts, long-term supplier contracts, or support from manufacturers, mobile operators, or even government grants.

Conclusion

Replacing 2G communicators with 4G devices is an unavoidable task for remote monitoring service providers, posing serious logistical, technological, and financial challenges. However, a well-planned strategy can help ensure that the process is carried out smoothly, customer-friendly, and cost-effectively. By following the steps outlined above, remote monitoring service providers can ensure that their customers' alarm systems continue to operate seamlessly in the new network environment.